Last Updated: August 25, 2026

At Zavelo.in, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing products from us.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you.

By accessing or using Zavelo.in, creating an account, placing an order, or otherwise providing information to us, you acknowledge this Privacy Policy.

1. About Zavelo

Zavelo.in is an e-commerce website offering consumer products to customers in India.

Some products sold through Zavelo may be sourced, processed, packed, shipped, or fulfilled by third-party suppliers, distributors, manufacturers, and logistics partners.

Where necessary to fulfil an order, relevant customer and delivery information may be shared with the supplier, fulfillment provider, courier, payment processor, or other service provider involved in completing the transaction.

2. Information We Collect

Depending on how you interact with Zavelo.in, we may collect information such as:

• Full name
• Billing address
• Shipping/delivery address
• Email address
• Mobile number
• Order details
• Products purchased
• Order history
• Payment and transaction information
• Customer support communications
• Return, cancellation, replacement, and refund information
• Account information, if you create an account
• IP address
• Browser and device information
• Website usage information
• Cookies and similar technologies
• Information voluntarily provided through forms, reviews, enquiries, or customer support

We collect only information reasonably required to operate our website, process transactions, provide customer support, improve our services, comply with legal requirements, and protect our customers and business.

3. Payment Information

Online payments on Zavelo.in may be processed by authorized third-party payment gateways and payment service providers.

When you make an online payment, information required to process the transaction may be collected directly by the applicable payment provider.

Zavelo does not intentionally store complete credit card, debit card, UPI PIN, CVV, internet banking password, or other sensitive authentication credentials on its own website servers.

We may receive and retain transaction-related information such as:

• Transaction ID
• Payment status
• Payment method/category
• Order amount
• Refund status
• Other payment confirmation information

This information may be used for accounting, order processing, refunds, fraud prevention, dispute resolution, and customer support.

4. How We Use Your Information

Information collected through Zavelo.in may be used to:

• Process and confirm orders;
• Deliver products;
• Process payments;
• Provide order updates;
• Manage cancellations, returns, replacements, and refunds;
• Communicate with customers;
• Respond to customer support enquiries;
• Maintain customer accounts;
• Prevent fraudulent or unauthorized transactions;
• Improve our website and shopping experience;
• Maintain transaction and accounting records;
• Analyse website performance;
• Comply with applicable legal and regulatory requirements;
• Protect the rights, property, and security of Zavelo, our customers, and service providers.

Where permitted, we may also use contact information to communicate relevant offers, product information, or service updates. Customers may opt out of promotional communications where an opt-out facility is provided.

5. Order Fulfilment and Dropshipping Partners

Zavelo operates an e-commerce model in which some products may be fulfilled directly or indirectly through third-party suppliers and fulfillment partners.

To complete an order, we may need to provide relevant information to the supplier or fulfillment partner, including:

• Customer name
• Delivery address
• Mobile number
• Order information
• Product information
• Other information reasonably required for shipping and fulfillment

Such information should be used for purposes related to processing, packing, shipping, delivering, managing, or supporting the applicable order.

Our suppliers and fulfillment arrangements may change from time to time.

6. Courier and Logistics Partners

We may share necessary customer information with courier, shipping, and logistics providers for purposes such as:

• Creating shipments;
• Printing shipping labels;
• Delivering orders;
• Sending delivery notifications;
• Contacting customers regarding delivery;
• Tracking shipments;
• Managing failed deliveries;
• Processing returns or reverse pickups.

This information may include your name, delivery address, mobile number, order information, and other details necessary to complete the delivery.

7. Payment Service Providers

We may use third-party payment gateways or payment processors to securely process online transactions.

Necessary information may be transmitted to these providers for:

• Payment authorization;
• Transaction processing;
• Fraud prevention;
• Refund processing;
• Chargeback or dispute management;
• Regulatory compliance.

The payment provider’s own privacy and security policies may also apply to information processed directly by that provider.

8. Other Service Providers

Zavelo may use third-party companies and services to operate and improve the website.

These may include providers of:

• Website hosting;
• E-commerce technology;
• Payment processing;
• Shipping and logistics;
• Order fulfillment;
• Email services;
• SMS or WhatsApp communication;
• Analytics;
• Security;
• Fraud prevention;
• Customer support;
• Marketing and advertising;
• Technical maintenance.

We may provide these service providers with information reasonably necessary to perform their services.

9. Cookies and Similar Technologies

Zavelo.in may use cookies and similar technologies to provide and improve website functionality.

Cookies may be used to:

• Keep products in your shopping cart;
• Remember account or session preferences;
• Maintain website security;
• Understand how visitors use our website;
• Measure website performance;
• Improve user experience;
• Support analytics;
• Provide relevant marketing, where applicable.

You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect features such as login, shopping cart, or checkout.

10. Analytics

We may use analytics services to understand how customers and visitors interact with Zavelo.in.

Analytics information may include pages visited, approximate location based on IP address, device type, browser information, referral source, session duration, and interactions with website features.

This information helps us improve website performance, usability, product discovery, and customer experience.

11. Marketing Communications

Where permitted by applicable law and based on appropriate consent or other lawful grounds, we may send customers information about:

• Products;
• Offers;
• Discounts;
• New arrivals;
• Shopping reminders;
• Service updates.

Customers may opt out of promotional email communications through an available unsubscribe option or by contacting us.

Transactional communications relating to orders, payments, deliveries, security, refunds, or customer support may still be sent when necessary.

12. WhatsApp Communications

If you contact Zavelo through WhatsApp or provide your mobile number for order-related communications, we may use WhatsApp to communicate regarding:

• Orders;
• Delivery;
• Customer support;
• Returns;
• Refunds;
• Other service-related matters.

Promotional WhatsApp communications, where used, will be handled in accordance with applicable requirements and available customer preferences.

13. Sharing of Personal Information

We do not sell customers’ personal information as a standalone business activity.

We may share necessary information with:

• Suppliers and fulfillment partners;
• Courier and logistics providers;
• Payment gateways and processors;
• Website and hosting providers;
• Communication providers;
• Analytics and technology providers;
• Professional advisers where necessary;
• Government authorities or law enforcement where legally required;
• Other service providers reasonably necessary to operate Zavelo.in.

Information shared with third parties will be limited, where reasonably practicable, to what is necessary for the relevant purpose.

14. Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful government requests;
• Comply with court orders or legal proceedings;
• Investigate suspected fraud;
• Protect customers;
• Protect our legal rights;
• Enforce our Terms & Conditions;
• Prevent misuse of our website or payment systems.

15. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords, OTPs, UPI PINs, CVVs, or banking credentials with unauthorized persons.

16. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfil orders;
• Provide customer support;
• Maintain transaction records;
• Process refunds or disputes;
• Meet accounting and taxation requirements;
• Prevent fraud;
• Comply with legal obligations;
• Establish or defend legal claims.

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

17. Customer Rights and Requests

Subject to applicable law, customers may contact us to request appropriate action regarding their personal information, including requests relating to:

• Accessing information;
• Correcting inaccurate information;
• Updating information;
• Deleting information where legally permissible;
• Withdrawing applicable consent;
• Raising a privacy-related complaint.

Certain information may need to be retained even after a deletion request where retention is required for taxation, accounting, fraud prevention, legal compliance, dispute resolution, or other legitimate purposes permitted by law.

We may take reasonable steps to verify the identity of the person making a privacy request.

18. Children’s Privacy

Zavelo.in is intended primarily for individuals who are legally capable of entering into transactions.

We do not knowingly seek to collect personal information from children for independent online purchases.

Where a minor uses the website, such use should occur under the supervision and responsibility of a parent or legal guardian.

19. External Links

Zavelo.in may occasionally contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

Customers should review the privacy policy of the applicable third-party website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, business operations, third-party providers, or applicable legal requirements.

The latest version will be published on Zavelo.in with an updated “Last Updated” date.

We encourage customers to review this page periodically.

21. Privacy and Grievance Contact

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Zavelo Store
Thrissur – 680301
Kerala, India

Support Email: zavelocare@gmail.com
WhatsApp / Customer Support: +91 9400799397
Website: Zavelo.in

Please provide sufficient information regarding your request so that we can identify and address the issue appropriately.

22. Consent and Acceptance

By using Zavelo.in and voluntarily providing information through our website, you acknowledge the collection and processing of information as described in this Privacy Policy, subject to applicable law and any consent requirements that apply to a particular processing activity.

Zavelo.in
Zavelo Store
Thrissur – 680301, Kerala, India
Support Email: zavelocare@gmail.com
WhatsApp / Customer Support: +91 9400799397
Website: Zavelo.in

Last Updated: August 25, 2026