Terms & Conditions

Welcome to Zavelo.in. These Terms & Conditions govern your access to and use of our website, products, services, and purchase of products through Zavelo.in.

By accessing, browsing, registering on, or purchasing products from Zavelo.in, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About Zavelo

Zavelo is an online retail/e-commerce platform offering a range of consumer products through its website, Zavelo.in.

Products available on our website may be sourced from third-party manufacturers, suppliers, distributors, wholesalers, and fulfillment partners. Depending on the product and location, an order may be processed and fulfilled through one of our authorized supply or logistics partners.

Zavelo is responsible for facilitating the sale, customer support, order processing, and applicable after-sales assistance for products purchased through our website.

2. Eligibility

By using Zavelo.in or placing an order, you confirm that:

You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
The information provided by you is accurate and complete.
You have the legal capacity to enter into a binding agreement.
You will use the website only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on Zavelo.in are accurate.

However:

Product images may vary slightly from the actual product due to photography, lighting, screen settings, manufacturing variations, or packaging changes.
Product specifications, colours, packaging, dimensions, and appearance may occasionally change based on the manufacturer’s or supplier’s production.
We reserve the right to correct errors, inaccuracies, or omissions in product information.
Product availability is subject to change without prior notice.
We may discontinue or modify a product at any time.

If a significant discrepancy is identified between the product ordered and the product available for fulfillment, we may contact you before processing the order.

4. Pricing

All prices displayed on Zavelo.in are in Indian Rupees (INR), unless otherwise stated.

The final payable amount will be displayed during checkout and may include:

Product price
Applicable taxes
Shipping or delivery charges, where applicable
Any other applicable charges clearly disclosed before payment

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been successfully accepted and confirmed, except where the order has been affected by an obvious pricing or technical error.

5. Order Placement

When you place an order through Zavelo.in, you agree to provide accurate information, including your:

Full name
Mobile number
Email address
Billing address
Shipping address
Other information reasonably required to process and deliver your order

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily guarantee fulfillment. Orders are subject to product availability, payment verification, address verification, and other applicable checks.

6. Order Acceptance and Cancellation

Zavelo reserves the right to cancel or decline an order in circumstances including, but not limited to:

Product becoming unavailable
Incorrect or inaccurate product pricing
Incorrect product information
Suspected fraudulent or unauthorized transactions
Invalid or incomplete customer information
Delivery restrictions
Duplicate or unusually large orders
Supplier or fulfillment-related issues
Technical errors
Events beyond our reasonable control

If an order is cancelled after payment has been successfully received, the eligible amount will be refunded to the original payment method or through another appropriate refund method.

Customers may request cancellation before the order is processed for shipment.

Once an order has been dispatched, cancellation may no longer be possible and the request may be handled under our Return & Refund Policy.

7. Payment

Zavelo accepts payments through the payment methods made available on the website.

Online payments may be processed through authorized third-party payment service providers.

When you make a payment through our website, you agree to provide accurate payment and transaction information.

Zavelo does not intentionally store complete debit card, credit card, or banking credentials on its own servers. Payment processing may be handled by authorized payment service providers in accordance with their applicable security and privacy practices.

A successful payment does not automatically guarantee order fulfillment if the order subsequently fails our order verification or availability checks.

8. Shipping and Delivery

Orders are shipped to serviceable locations within India through third-party courier, logistics, supplier, or fulfillment partners, where applicable.

Estimated delivery timelines displayed on the website are indicative and may vary depending on:

Delivery location
Product availability
Supplier processing time
Courier/logistics performance
Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Government restrictions
Other circumstances beyond our reasonable control

Delays in delivery do not automatically entitle a customer to compensation.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

If a shipment is returned because of an incorrect address, incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges or other applicable conditions may apply.

Please refer to our Shipping & Delivery Policy for detailed information.

9. Third-Party Suppliers and Fulfillment Partners

Some products sold through Zavelo.in may be sourced, packed, processed, or fulfilled by third-party suppliers, manufacturers, distributors, or logistics partners.

This arrangement allows us to offer a wider selection of products.

Depending on the product, customers may receive:

Packaging from the manufacturer or supplier;
Packaging containing the supplier’s or manufacturer’s information;
Products shipped from different fulfillment locations;
Products in manufacturer-specific packaging.

The use of third-party suppliers or fulfillment partners does not remove Zavelo’s responsibility to provide customer support for orders placed through Zavelo.in.

10. Product Quality

We make reasonable efforts to work with reliable suppliers and fulfillment partners.

However, because products may be manufactured or supplied by third parties, Zavelo does not manufacture every product listed on the website.

Product warranties, if applicable, will be governed by the terms specified for the particular product or manufacturer.

Customers should review the product description and applicable warranty information before purchasing.

11. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the conditions specified in our Return & Refund Policy.

Depending on the product category, returns may be accepted only where the product is:

Damaged during delivery;
Defective;
Incorrectly delivered;
Significantly different from the product ordered; or
Otherwise eligible under the applicable return policy.

Certain products may be non-returnable because of hygiene, safety, consumable, customization, or other legitimate reasons.

Customers may be required to provide photographs, videos, packaging information, order details, or other evidence to process a return or damage claim.

Refunds, when approved, will normally be processed to the original payment method used for the transaction.

12. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Zavelo customer support as soon as reasonably possible after delivery.

For certain claims, customers may be required to provide:

Order number
Photographs of the product
Photographs of the packaging
Video of opening/unboxing, where reasonably required
Description of the issue

Failure to provide requested information may delay the resolution of a claim.

13. Customer Responsibilities

Customers agree:

Not to misuse the website;
Not to provide false or misleading information;
Not to place fraudulent or unauthorized orders;
Not to attempt unauthorized access to the website or its systems;
Not to interfere with website functionality;
Not to use the website for unlawful activities;
Not to abuse return, refund, replacement, or cancellation processes.

Zavelo reserves the right to restrict or terminate access to customers involved in fraudulent or abusive activities.

14. Intellectual Property

All content available on Zavelo.in, including but not limited to:

Website design
Logos
Brand elements
Text
Graphics
Product presentation
Images
Icons
Layout
Software
Other website materials

is owned by or licensed to Zavelo or the relevant rights holder, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

Product names, trademarks, logos, and brand names belonging to third parties remain the property of their respective owners.

15. Third-Party Services

Zavelo may use third-party service providers for services including:

Payment processing
Shipping and logistics
Order fulfillment
Communication
Website hosting
Analytics
Customer support
Marketing

Your use of certain third-party services may also be subject to the terms and policies of those third parties.

16. Website Availability

We attempt to keep Zavelo.in available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption;
Free from errors;
Free from viruses or other harmful components;
Compatible with every device or browser.

The website may occasionally be unavailable because of maintenance, technical problems, upgrades, security measures, or circumstances beyond our control.

17. Limitation of Liability

To the extent permitted by applicable law, Zavelo shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Our responsibility in relation to a particular product or order shall generally be limited to the remedies available under the applicable product, return, refund, warranty, and consumer protection terms.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable Indian law.

18. Force Majeure

Zavelo shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Epidemics or pandemics
War
Civil unrest
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Courier or logistics disruptions
Supplier failures
Other unforeseen events

19. Fraud Prevention and Transaction Verification

For security and fraud-prevention purposes, Zavelo may verify certain order or customer information.

We may contact you through the mobile number, email address, or other contact details provided during checkout.

Orders that appear suspicious, fraudulent, unauthorized, or inconsistent with our security procedures may be cancelled.

Where appropriate, payments for cancelled orders will be refunded according to our Refund Policy.

20. Privacy

Your use of Zavelo.in is also governed by our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.

21. Changes to These Terms

Zavelo may update these Terms & Conditions from time to time to reflect changes in our business, services, products, technology, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of Zavelo.in after the updated Terms are published constitutes acceptance of the revised Terms.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of Zavelo.in or the purchase of products through the website shall be subject to the applicable laws and jurisdiction of competent courts in India.

Nothing in these Terms limits any rights available to consumers under applicable consumer protection laws.

23. Customer Support and Grievance Redressal

If you have questions, complaints, order-related concerns, or grievances regarding Zavelo.in, please contact us using the details below.

Website: Zavelo.in

Customer Support Email: [YOUR SUPPORT EMAIL]

Phone / WhatsApp: [YOUR CUSTOMER SUPPORT NUMBER]

Business Address: [YOUR COMPLETE BUSINESS ADDRESS]

Business/Legal Name: [YOUR REGISTERED BUSINESS NAME]

We will make reasonable efforts to review and resolve customer complaints within an appropriate period.

24. Acceptance of Terms

By accessing Zavelo.in, registering an account, placing an order, or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use Zavelo.in or purchase products through the website.

Zavelo.in
Online Shopping Made Simple

Last Updated: August 15, 2026