Returns, Refunds & Cancellations Policy

Last Updated: August 25, 2026

At Zavelo.in, we want our customers to have a clear and reliable shopping experience. This policy explains the conditions for cancellations, returns, exchanges, replacements, and refunds.

By placing an order on Zavelo.in, you agree to this Returns, Refunds & Cancellations Policy.

Summary

Panties and lingerie sets with panties are final sale (No return Due to Health Matters )
Bodysuits/swimsuits: Return only with hygiene strip intact.
Returns must be unworn, unwashed, with tags attached.
Size/colour exchanges are subject to availability.
Damaged, defective, wrong, or missing items must be reported promptly with proof if requested.
Final-sale, used, washed, altered, or incomplete items are non-returnable.
Change-of-mind returns apply only to eligible products.
Contact Zavelo before returning any item.
All returns are inspected before approval.
Applicable consumer rights remain protected.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed, packed, or shipped.

To request cancellation, contact Zavelo Customer Support as soon as possible and provide your Order ID and registered contact details.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If an eligible prepaid order is cancelled before shipment, the applicable refund will be initiated to the original payment method.

2. Cancellation by Zavelo

Zavelo reserves the right to cancel an order in circumstances including:

Product becoming unavailable;
Incorrect pricing or product information;
Supplier or fulfillment issues;
Delivery location being unserviceable;
Incorrect or incomplete customer information;
Payment verification failure;
Suspected fraudulent or unauthorized transactions;
Technical errors;
Circumstances beyond our reasonable control.

If Zavelo cancels a successfully paid order, the eligible amount will be refunded to the original payment method.

3. Return Eligibility

Products eligible for return must generally be:

Unused;
Unworn;
Unwashed;
Undamaged;
In their original condition;
Returned with all original labels and tags attached;
Returned with original packaging and accessories, where applicable.

We are unable to accept returned garments that have been worn, washed, altered, damaged after delivery, or have had their original labels or tags removed.

Customers should therefore check the product, size, colour, and condition carefully before removing tags or using or washing the product.

4. Important Hygiene Restrictions

For health, hygiene, and safety reasons, certain products have special return restrictions.

Panties & Lingerie Sets

Panties are final sale and are not eligible for return, exchange, or refund.

Any lingerie set that includes a panty is also considered final sale and cannot be returned or exchanged.

This restriction applies for hygiene reasons unless the customer receives an incorrect, damaged, or defective product and applicable consumer rights require an appropriate remedy.

Bodysuits & Swimsuits

Bodysuits and swimsuits may be considered for an eligible return only when the original hygienic protective strip remains fully attached and intact.

The product must also:

Be unworn;
Be unwashed;
Have all original tags attached;
Be in its original condition.

A bodysuit or swimsuit returned without its original hygienic protective strip will not be accepted for a change-of-mind return or exchange.

5. Exchanges for Size or Colour

For eligible garments, customers may request an exchange for an alternative:

Size; or
Colour.

Exchanges are subject to product availability.

The original item must satisfy all applicable return conditions, including being unused, unworn, unwashed, and returned with the original tags and labels intact.

If the requested size or colour is unavailable and we are unable to fulfil an otherwise eligible exchange request, an applicable refund may be processed.

Products classified as final sale or non-returnable for hygiene reasons are not eligible for size or colour exchanges.

6. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged;
Defective;
Incorrect;
Different in size or colour from what you ordered; or
Missing an item or component,

please contact Zavelo Customer Support promptly after delivery.

We may request:

Order ID;
Photographs of the product;
Photographs of the packaging;
Photograph of the shipping label;
Details of the problem;
An unboxing video or other reasonable evidence where necessary to verify the claim.

Please retain the product, original packaging, labels, tags, accessories, and shipping materials until the claim has been resolved.

Where the claim is verified, we may provide an appropriate replacement, exchange, or refund depending on the circumstances and product availability.

7. Non-Returnable and Non-Refundable Products

Unless required otherwise under applicable law, the following are generally not eligible for return or refund:

Panties;
Lingerie sets containing panties;
Gift cards;
Downloadable or digital products after delivery/access;
Products specifically marked as Final Sale or Non-Returnable;
Used or worn garments;
Washed garments;
Products with labels or tags removed;
Products damaged after delivery due to customer handling;
Altered or modified products;
Bodysuits or swimsuits where the hygienic protective strip has been removed or damaged;
Products returned without required accessories or components;
Products outside the applicable return period.

This does not remove any rights or remedies that cannot legally be excluded under applicable Indian consumer protection law.

8. Change-of-Mind Returns

A change-of-mind return is not automatically available for every product sold on Zavelo.in.

Where such a return is permitted, the product must meet all applicable return conditions.

Products subject to hygiene restrictions or marked as non-returnable/final sale cannot be returned simply because the customer:

Changed their mind;
No longer wants the product;
Ordered the wrong size or colour where exchange is not permitted;
Does not like the product after receiving it.

Please check the product description, size chart, return eligibility, and other information carefully before ordering.

9. Return Request Procedure

To request an eligible return or exchange, contact us with:

Order ID;
Customer name;
Registered mobile number or email;
Product concerned;
Reason for return/exchange;
Requested size or colour for an exchange, where applicable;
Photographs or other evidence where required.

Do not send a product back without receiving return instructions from Zavelo.

The return address may vary depending on the product and fulfillment location.

10. Return Inspection

Returned products may be inspected before an exchange or refund is approved.

We may check whether:

The correct product has been returned;
The product has been used or worn;
The product has been washed;
Original tags and labels remain attached;
Packaging and accessories are present;
Hygiene seals or protective strips remain intact where applicable;
The product has been damaged after delivery.

If a returned product does not meet the applicable return conditions, the return, exchange, or refund may be declined.

11. Refunds

Once a refund request has been approved, the applicable refund will normally be initiated to the original payment method used to place the order.

Refunds may be provided in situations including:

Eligible order cancellation;
Approved return;
Verified damaged or defective product;
Incorrect product received;
Eligible exchange requested but the replacement size/colour is unavailable;
Order cancelled by Zavelo after successful payment.

Once Zavelo initiates a refund, the time required for the amount to appear in your account depends on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

12. Shipping and Return Charges

Original shipping charges may not always be refundable.

For a verified damaged, defective, or incorrect product attributable to the order fulfillment process, Zavelo may arrange an appropriate return/replacement solution without requiring the customer to bear applicable return shipping costs.

For eligible change-of-mind, size, or colour exchanges, return or reshipping charges may apply where disclosed and permitted.

13. Failed Deliveries and Refused Orders

If an order cannot be delivered because of:

Incorrect or incomplete address;
Customer being unavailable;
Incorrect contact details;
Repeated unsuccessful delivery attempts;
Customer refusing to accept the shipment,

the shipment may be returned to the applicable fulfillment location.

Where a prepaid order is eligible for refund following such a return, applicable shipping, return-to-origin, or handling charges may be deducted where permitted.

14. Duplicate Payments

If you are charged more than once for the same order, contact us with your Order ID and transaction details.

After verification, any confirmed duplicate payment will be refunded through the appropriate payment method.

15. Refund Processing

We aim to review eligible refund requests within a reasonable period after receiving all required information and, where applicable, the returned product.

After an approved refund has been initiated, banking or payment-processing times are controlled by the relevant financial institution or payment provider.

16. Third-Party Fulfillment

Some products available on Zavelo.in may be sourced or fulfilled through third-party suppliers, distributors, manufacturers, or fulfillment partners.

Return instructions and the return location may therefore vary depending on the product.

Customers must contact Zavelo Customer Support first rather than independently returning products to a supplier or to the address shown on a shipping package.

17. Contact Us for Returns, Exchanges & Refunds

For cancellation, return, exchange, replacement, or refund requests, contact:

Zavelo Store
Thrissur – 680301
Kerala, India

Support Email: zavelocare@gmail.com
WhatsApp / Customer Support: +91 9400799397
Website: Zavelo.in

When contacting us about an order, please provide your Order ID and registered contact details so that we can assist you efficiently.

18. Changes to This Policy

Zavelo may update this Returns, Refunds & Cancellations Policy from time to time to reflect changes in products, suppliers, fulfillment procedures, payment methods, or applicable legal requirements.

The latest version will be published on Zavelo.in with the revised “Last Updated” date.

Zavelo.in
Support Email: zavelocare@gmail.com
WhatsApp / Customer Support: +91 9400799397
Website: Zavelo.in

Last Updated: August 25, 2026